Shipping & returns
Everything you need to know from checkout to first hug.
Last updated July 27, 2026
Order processing
We begin preparing orders after payment is confirmed. Estimated processing and delivery timing will be shown during checkout or included in your order confirmation. During launches, holidays, or unusually busy periods, processing may take longer; we will communicate material delays whenever possible.
Shipping
We ship everywhere in the United States. Available delivery methods, costs, and estimates are displayed at checkout based on the destination and order. Delivery dates are estimates rather than guarantees. Customers are responsible for providing a complete and accurate shipping address.
Once an order ships, tracking information will be sent using the contact details supplied at checkout. Carrier delays, weather, and other events outside our control can affect delivery timing.
Returns
Unused products may be eligible for return within 30 days of delivery. Items must be in their original condition and packaging. Original shipping charges are not refundable unless the return results from our error.
Used, washed, or altered products are generally final sale unless they arrive damaged, defective, or incorrect. For hygiene reasons, we cannot accept a return that shows signs of use.
Cancellations and changes
Contact us as quickly as possible if you need to cancel or change an order. We will try to help, but changes cannot be guaranteed after processing or production begins.
Missing or marked-delivered packages
Check the delivery location, household members, neighbors, and carrier tracking first. If the package still cannot be located, contact the carrier and then reach out through our Contact page so we can review the available options.
Where we ship
Hugnest currently ships within the United States only. We hope to send hugs farther in the future.
Questions
Visit our Contact page with your order number and a short description of how we can help.