Privacy policy

Overview

This Privacy Policy explains how Hugnest collects, uses, shares, and safeguards information when you visit our website, contact us, create an account, or place an order.

Information we collect

• Contact and account information: such as your name, email address, telephone number, login details, and communications.
• Order information: such as products purchased, billing and shipping addresses, transaction status, and order history.
• Payment information: payment details are processed by our payment providers. We generally receive confirmation and limited transaction information rather than complete card details.
• Device and usage information: such as IP address, browser type, device information, pages viewed, referring pages, and interactions with the site.
• Information you choose to provide: including messages, reviews, survey responses, or customer-support attachments.

How we use information

We use information to operate the store, process and deliver orders, provide customer support, prevent fraud, maintain security, improve our products and website, comply with legal obligations, and send marketing communications when permitted. You can unsubscribe from promotional email at any time.

Cookies and similar technologies

We and our service providers may use cookies and similar technologies to keep the cart working, remember preferences, understand site performance, prevent abuse, and support marketing. Browser controls can limit cookies, although some store features may stop working correctly.

How information is shared

We may share information with service providers that help us host the website, process payments, produce or fulfill products, ship orders, provide analytics, communicate with customers, and prevent fraud. We may also disclose information when required by law, to protect rights and safety, or as part of a business transaction. We do not sell personal information for money.

Retention and security

We retain information for as long as reasonably necessary for the purposes described above, including order records, tax obligations, dispute resolution, and fraud prevention. We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of personal information, or to object to or restrict certain processing. You may also withdraw consent where processing relies on consent. We may need to verify a request before responding.

Children’s privacy

Our store is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy as our store, services, or legal obligations change. The revised date above shows when the latest version took effect.

Contact

Privacy questions and requests can be submitted through our Contact page.